Hi, I really appreciated the screen cap, however when I press Menu, I find both delete and options are grayed out...any suggestions?! (I am trying to delete an Outlook Account which seems to have been put there by ActiveSync - I dont think it's even got any account details...)

Any thoughts much appreciated.

yap i am facing the same issue almost, as the DELETE option is gray and can not be tapped.

Asher - sorry, I didn't see your comment until just now. You should be able to go into Activesync and remove the account, but in my experience you can't do it using the method above. You may have to connect your phone to a PC and do it via the Activesync client on the PC if you cannot remove it via the Activesync client on your Windows mobile device.

Azza, I have only seen this happen with a server connection setup via Activesync. If that's not the case, mind sending me a screen shot and I'll be happy to work through it with you.

You can send screen shots or direct reples to 'steve AT dsaxman DOT com'

Great post! There is only one thing I would add. Under "messaging, account options" there is a check box called "display account picker when opening messaging." I had that box unchecked so when I selected "messaging" I was taken right into the last mail account that I used. When I checked it, all of the accounts showed up and I was able to delete the one I wanted. Thanks again for posting this.

To delete the outlook account off the picker if you are not using it, go to activesync like the above post said and you can do this. It will give you two options...you do not need to delte outlook from the phone completely to get it off the picker

Good call Eric, i tried doing what was instructed in earlier posts but it wouldn't work till i checked what you have mentioned. Thanks to all of you who take your time out to help others.

Thank you for this info. I had to remove from Active Sync to get rid of the junk Outlook account.

Great post--particularly about not tapping the screen but using the arrows or wheels, but when I get to step 5 there isn't any MENU option on the right bottom (or Select on the left, like your screen). I pressed the right soft key anyway (despite not seeing the word "Menu" and still nothing happens? No menu.

I'm not trying to delete Outlook, I'm trying to delete the original gmail account I set up using the phone (which auto defaulted to POP settings) 'cause it didn't work correctly and I have since set up one manually using gmail's instructions for setting up an IMAP account

Thx, I was really searching for this.

Problem solved in 1 minute thanks to your help!

I had the problem on my Samsung Saga WM 6.1. All my messaging (TXT, MMS, GMail and Exchange Server Outlook) disappeared one morning when I turned the phone on. I couldn't get Outlook to work again until I went into ActiveSync and de-selected the email checkbox as one to be synchronized. Calendar had remained working and synchronized during this time! Then I was able to re-enter the parameters and it started working again.

Hey thanks much for your time in advance. I like the way you do things and was hoping you could help me. When I follow your instructions I get all the way to the part where I hit menu and go down to delete but the delete word is not highlighted or active. What is causing this?

I spent a lot of time with this problem.

Many thanks for your help

I spent quite some time trying to figure this out to no avail. I went to T-Mobile, and they couldn't help either. The customer service guy did a quick web search and didn't find anything. I came back to my office and found you immediately. THANK YOU SO MUCH. Really well done, especially the part about not tapping the screen!

Get info. How about this one. On my home screen my display says I have 1 email unread. I don't have any and I cannot seem to get it cleared. Any ideas?

Just so everyone knows, it took me the longest time to figure out what I couldn't delete an account (hotmail) because the 'Delete' was grayed out. Rebooted the phone and it worked perfect.

This is useful, but doesn't solve my problem. I had two e-mail accounts and then one day the folders for one account disappeared from the messaging tree. The disappeared account still lists on the home page (four messages unread) but clicking on this does nothing but highlight the listing. (The other account works fine.) I tried setting up the missing account again, but WM says it already exists! How do I delete it if I can't see it. Any ideas about how to meet this particular WM challenge?

Cool,

This is easy to follow and delete an email account,

Keep up the good work,

Thanks for bringing this up

For those that have the problem with the options "greying" out; I found that I would get that problem after a long period without rebooting my phone. Usually just power cycling, or restarting my phone did the trick.

I wasn't getting a menu at all but finally figured out that by tapping the account and holding it with the stylus, then I got a pop-up option to Delete it.

Im trying to delete the outlook email account on my windows mobile 6.1 phone but the as I followed your instructions the delete option is greyed out and took the advice to restarting my phone but the option is still greyed out? I am unsure of what to do. Any help would be greatly appreciated. Thank you.

Thanks! I needed this too!

ive got the same problem, 4 unread messages in outlook but cant find them.

this may be a dumb question but does this delete the actual email account and emails or just remove the email account from being linked to your phone? my cousin had to use my phone to check his email and i dont want to accidently delete all of his emails

ah, thanks so much!

I just installed a patch from Microsoft that was supposed to fix my unable-to-send-email problem, and then my email account disappeared. And now when I try to add it again, it doesn't show up. But if I try to add it a second time, it tells me there's already an account with that information. And yet it doesn't appear in the account picker. (It's IMAP, not Exchange.) Any ideas? Thanks!

Thank you for the quick help.

James, I had that same issue. I just deleted the MS update and i could select/delete all accounts again.

I can not CREATE a new e-mail account on my ASUS 696 running on WinM 6. I can not access the settings of the existing e-mail accounts, as well. Is there any solution? How can I reinstall Windows mobile 6 (or higher) on my device, presuming this is the problem?

Thanks!

I can't delete a hotmail account. Might I need to follow the same procedure for removing Outlook account or does anyone have a quick fix.

My HTC Ozone (wm 6.1) Your delete instructions of an e-mail account.

My device when account is highlited only has two options Select Cancel No menu!

Only if I select the account there is a menu, however only in tools can the messages be cleared.

So how in the world can I get an acount deleted completely. Thnak you Mike

Hey thanks alot! I could not for the life of me figure this out!! spent like an hour on it off and on at work today. Very nice walk through though pictures could be smaller haha.

Hey thanks alot! I could not for the life of me figure this out!! spent like an hour on it off and on at work today. Very nice walk through though pictures could be smaller haha.

If your outlook-accounts delete-button shows gray, do this:

* Active Sync

* Menu - > Options

* Choose Microsoft Exchange

* Menu-> Delete

It was great........ Thanks for the help

very, very, very simple and helpful.

Thanks